Golden Valley Memorial Healthcare | Health Scene Winter 2018

Our advisory council helps GVMH make positive changes HEALTH SCENE NEWS FROM GOLDEN VALLEY MEMORIAL HEALTHCARE WINTER 2018 ® Nonprofit Org. U.S. Postage PAID Platteville, WI Permit No. 7 Golden Valley Memorial Healthcare 1600 N. Second St. Clinton, MO 64735 We have a plan Our quality team helps keep patients safe SEE PAGE 2 Coming this fall New electronic medical records system will save you time, improve care SEE PAGE 3 T wo years ago, Golden Valley Memorial Healthcare (GVMH) created the Patient and Family Advisory Council. We formed it as part of our ongoing commitment to make a positive difference in the health and wellness of every life we touch. Craig Thompson, Chief Executive Officer, answers questions about the mission of this council. Q Why is the council important? Traditionally, in healthcare, we’ve crafted policies and processes that are designed to be helpful and efficient for our staff. For example, when we lay out facilities, we put the registration desk near the front door. But is that really the right thing to do? Or should we bring registration to the patient’s room? The advisory group’s purpose is to shake things up. We want its members to help us examine everything we do from the perspective of what’s best for patients and families. But we’re not just looking for feedback. We’re committed to acting on the council’s advice. Our patients aren’t just patients—our patients are our families, friends and neighbors— and that drives us to become more patient-friendly and family- friendly than any other hospital. Q Tell us more about the members. They’re a diverse group of people from many different backgrounds.They include patients; family members; friends of patients; and community leaders who are stay-at-home moms, seniors who Do you have ideas about how to make GVMH more patient-friendly and family-friendly? Just email our Patient and Family Advisory Council at pfac@gvmh.org . —Continued on page 2 Craig Thompson, CEO PUTTING PATIENTS AND FAMILIES first